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Understanding Performance in Customer Services

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	Document Type: Adobe PDF (NE-IEP-Customer Services Performance 2008 - Final.pdf) File Size: 1,490.20 Kb (218 seconds @ 56K)

Abstract:	This report contains the findings of a research study looking at current practice and procedure around performance management within local authority customer services in the North East region.
Last Updated:	18 July 2008