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Customer First Resources
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Understanding Performance in Customer Services
(1.46Mb) This report contains the findings of a research study looking at current practice and procedure around performance management within local authority customer services in the North East region.
Guidance to National Indicator 14
NI 14: Reducing avoidable contact. Recognising that NI 14 represents a different way of thinking about the demand that local government receives, Communities and Local Government, the Cabinet Office and the Improvement and Development Agency (IDeA) have jointly produced a guide to NI 14. It is based on work in a number of pilot authorities.
NE IEP Update - Andrew De'Ath
(1.80Mb) Presentation delivered at the Customer First event held 6 June 08
Local Government Delivery Council, Siobhan Coughlan
(6.86Mb) Presentation featured at the Customer First event held 06 June 08
020408 Data Interchange Hub - Owen David, Cumbria County Council
(1.32Mb) A presentation delivered at the joint esd-Toolkit & Customer First Network event held 2nd April 2008 at the Stadium of Light.
Popular Resources
Understanding Performance in Customer Services
(1.46Mb) This report contains the findings of a research study looking at current practice and procedure around performance management within local authority customer services in the North East region.
Guidance to National Indicator 14
NI 14: Reducing avoidable contact. Recognising that NI 14 represents a different way of thinking about the demand that local government receives, Communities and Local Government, the Cabinet Office and the Improvement and Development Agency (IDeA) have jointly produced a guide to NI 14. It is based on work in a number of pilot authorities.
020408 Data Interchange Hub - Owen David, Cumbria County Council
(1.32Mb) A presentation delivered at the joint esd-Toolkit & Customer First Network event held 2nd April 2008 at the Stadium of Light.
NE IEP Update - Andrew De'Ath
(1.80Mb) Presentation delivered at the Customer First event held 6 June 08
Local Government Delivery Council, Siobhan Coughlan
(6.86Mb) Presentation featured at the Customer First event held 06 June 08
Latest Resources
Understanding Performance in Customer Services
(1.46Mb) This report contains the findings of a research study looking at current practice and procedure around performance management within local authority customer services in the North East region.
Guidance to National Indicator 14
NI 14: Reducing avoidable contact. Recognising that NI 14 represents a different way of thinking about the demand that local government receives, Communities and Local Government, the Cabinet Office and the Improvement and Development Agency (IDeA) have jointly produced a guide to NI 14. It is based on work in a number of pilot authorities.
NE IEP Update - Andrew De'Ath
(1.80Mb) Presentation delivered at the Customer First event held 6 June 08
Local Government Delivery Council, Siobhan Coughlan
(6.86Mb) Presentation featured at the Customer First event held 06 June 08
020408 Data Interchange Hub - Owen David, Cumbria County Council
(1.32Mb) A presentation delivered at the joint esd-Toolkit & Customer First Network event held 2nd April 2008 at the Stadium of Light.