Presentations from Customer First Events, 2008

Presentations from Customer First Network events held in 2008 are provided below. Visit the Events page to read about forthcoming events.

• Customer First Network - 6 June 2008, Lumley Castle

060608 Agenda

060608 NE IEP Update - Andrew De'Ath, NE IEP

060608 Regional Benchmarking - Aperia Consulting | (*Click here to read the full report)

060608 Local Government Delivery Council - Siobhan Coughlan

• Customer First and esd-Toolkit Joint Event - 2 April 2008, Stadium of Light, Sunderland:

020408 Customer Profiling - Dorothy Emerson, Wear Valley DC

020408 Data Interchange Hub - Owen David, Cumbria County Council

020408 esd Vision 2008 - Ian Singleton, esd-Toolkit

020408 Update on BPI - Peter Schofield, North East Improvement and Efficiency Partnership

(You may also find this earlier presentation on BPI useful, delivered by Peter Schofield at the esd-Toolkit event held 12 July 2007)

• Engaging with Underserved Communities and People with Complex Needs - 25 Jan 08, St James' Park, Newcastle:

250108 Agenda

250108 Equality and Diversity - Kay Winter, Durham County Council

250108 Working with BME Communities - Wajid Hussain, BECON